OUR PROCESS

At TCP Custom Outdoor Living, we really get to know our customers. When you choose to build with us, you get your own project team who will get to know you, your goals, your style, and will oversee your entire outdoor living project, from start to finish.

INITIAL VISIT

Schedule your free consultation today by calling our office or filling out our contact form. We will set up a virtual appointment with one of our experienced project developers who can provide information, examples, and potentially sketch out ideas—no need to walk around the backyard with your computer.

After your initial consultation, they may need to go to your home to gather additional information. If we can provide an outdoor living project that meets your budget, then we will create a proposal for you.

Not sure how to budget for your outdoor living project? Look at our dream patio budgeting guide for some ideas.

What Can I Expect During This Visit?

  • Photos of similar projects to help us determine your preferences
  • Questions about your expectations
  • Project budget discussion

DESIGN, PRICING, & PROPOSAL

After your project developer visits with you, we will provide you with a proposal that includes an exact quote for your project. On average, the proposal will be completed in about 10 days. This proposal will include a design drawing with specifications, dimensions, rendered views, and elevations so you can see what the project will look like after completion. We will also look at your lot survey to get a better sense of the position of your patio in relation to your home’s boundaries. We need your lot survey to confirm any easements in your yard as well as allow us to get exact measurements of your home.

Your project developer will schedule a meeting with you to go over your proposal and answer any questions. Once the contract is signed, you and your project team will arrange to view samples and make final selections for your project.

HOA APPROVALS & CITY PERMITS

Some areas require a permit or HOA approval for outdoor living projects. The only thing your project developer needs in order to get the necessary approvals is a copy of your lot survey. We will provide all of the additional required information.

If you live in a municipality that requires a building permit, we will handle every submission, inspection, and approval required. Depending on the location, this process can take between four and eight weeks.

MATERIALS & SCHEDULING

Scheduling of your project will depend on several factors—time of year, how many jobs we have in progress, the weather, or if you have a particular deadline for an event at your home.

Materials are ordered in a timely fashion so they will be available when we begin construction on your project. Some materials are readily available while others require a special order. We will get you to make selections on stone and other materials quickly after the signing of a contract in case there are time constraints on having the material ready when needed.

Our crews work on several projects at a time. Many times throughout your project, you will see one crew work, have another trade come in to do their part, and then the first crew comes back to finish up their part of the project. We try to keep production of your project continuous once we begin working, but there may be some lag time between trades.

PROJECT MANAGEMENT & COMPLETION

Your project will be managed and supervised by a team that consists of your project developer and a dedicated project manager. As a team, they will ensure your dream outdoor living space will be designed as communicated. The team will work with you throughout the duration of the project and will be available via email or phone before, during, and after the construction of your project.

Upon completion of your project, your dedicated team will walk through the outdoor living space with you to ensure you are completely satisfied with the completed project. We take pride in our high-quality work and want you to be delighted with your new space that will hold up for years to come.

WARRANTY PROTECTION

We provide you with a strong written warranty for both material and workmanship. We stand behind what we build and will make repairs if necessary.

REFERRALS

We want you to feel confident enough in us to share your experience with others. We do have a referral program in place and will send you a special reward if one of your friends or family gives us a chance to build their outdoor living space.

Have a project in mind? We work throughout the Houston and Dallas - Fort Worth areas.

Our Customers Love Us

I am beyond impressed with the quality of the materials, the sub-contractors hired, and the overall final appearance of this project. This was our first experience with a contractor/home improvement project (beyond changing out shower heads, etc.), and I must admit that I am a little terrified to tackle anything else… I have been spoiled by Texas Custom Patios. Thanks, guys!

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